At EUA DE PARIS, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple return and exchange process.

Eligibility for Returns:

  • Items must be returned within 14 days of receiving your order.
  • Products must be unused, unopened, and in their original packaging.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

  • Opened or used perfume bottles
  • Clearance or final sale items
  • Gift cards

How to Request a Return or Exchange:

  1. Email us at support@euadeparis.shop with your order number and reason for return.
  2. Our team will guide you through the return process and provide a return address.
  3. Once we receive the item and verify its condition, we will issue a refund or process the exchange.

Refunds:

  • Refunds are issued to the original payment method within 7 business days after inspection.
  • Shipping fees are non-refundable (unless the return is due to our error).

Damaged or Incorrect Items:
If you received a damaged or incorrect product, please contact us within 3 days of delivery. We will resolve the issue as quickly as possible.